Terms and Conditions
Promos and Monthly Specials
#1 while stocks last
#2 if a gift is involved ....only 1 gift of your choice per qualified transaction over the amount described after reaching a threshold eg $100, $200, $300 AUD (does not include Shipping)
#3 can not be traded for store credit
#4 if a gift has a choice and if you do not inform us or let us know which one you would like within 24 hours a random one will be selected for you
#5 no conjunction to any other offer
#6 we reserve the right to stop the promo at any time at our own discretion
Turnaround Time
We endeavour to make sure that all our products listed on our website are in stock and in the pricing is up to date and correct. Our standard turnaround time is between 1-3 business days depending on availability and receiving payment authorization for a purchase. In the event that an ordered item is not in stock or we are unable to fulfil your order we will let you know as soon as possible a revised turnaround time. Otherwise, we could offer an agreeable alternative item, or a full refund if necessary
Shipping Processing Times
This must be written as things are gearing up for the busy season. We use VARIOUS couriers and logistics companies. When your item is dispatched... IF you left an email, the tracking details will be sent to your EMAIL (please check spam or junk sometimes it ends up there) It is YOUR responsibility to track and pick up at the nominated shipping address of your order. If the Parcel is sent back to us (RTS Return to Sender), we will not resend the item unless the postage for the parcel is paid again.
Our CUT OFF Times are as follows weekdays only ALL TIMES IN AEST
Last order 9.30am @ 10.00pm Pick Up from Amarex
Last order 10.30am @ 11.00pm Pick Up from Australia Post
Last order 11.30am @ approximately 12 Midday Pick Up from Couriers Please
Last order 3.00pm @ Approximately 3.30 pm Last Pick up of the day From Australia Post
Last Order 4.30pm @ 5.00pm Last pick up of the day from Sendle
All orders on the weekend will be packed and Shipped Monday Morning
We stress these times because we try our best to ship same day. however there are so many cut off constraints we deal with. If your order does slip through the cracks we apologise for the delay and will be shipped next working day.
Coupons and Redeemable Codes
Only 1 code per order is redeemable at checkout. There will be no multiple discount codes per order. Promotion code is Not valid in conjunction with any other offer or discount. Black friday Promotion is valid from 22th November 2022 AEST at 12:01am and ends 30th November 11:59pm AEST. Promotion code must be entered for discount to apply. First in first served! Subject to availability. Promotion valid for in stock products only, sorry no rain checks.
Back Orders
Occasionally certain products may be out of stock. You will be notified of any items that are back ordered and if directed we will proceed to ship all items in stock from your order. Once an item is back in stock, we will ship it out immediately unless directed otherwise.
Shipping
All orders are shipped from our base of operations in Brisbane , Australia. Unless other arrangements have been made, orders ship via standard Australia Post or courier. Please let us know if you’d like to request special or express shipping arrangements. Invoices are sent via email when order is placed. Shipping costs are charged at the time of order and will be included on your final invoice.
Ordering & Payment
Orders can be made by email, online via our website www.happygumnut.com.au
Payments for orders are required to be made via Paypal, direct funds or credit card (we currently accept Visa, Mastercard & Amex). All orders are charged at the time of shipment.
Cancellations Returns & Exchanges
We ask that any cancellation or changes to your order be submitted via email within 24 hours of placing your order. Defective items may be exchanges for product or credit. Damages or defective merchandise must be reported within five days of receipt. Refused packages will be charged full shipping handling and any other charges incurred. To be entitled to a full refund the merchandise must be returned unopened, unused and in it’s original packaging.
Wooden Products
Due to the nature of our items as wooden products please understand that there are indentations, nooks(dents), noggin's and grains. THEY ARE NOT CONSIDERED A DEFECT OR FAULTY due to the nature of the wood and the process of the item in the production line. unless they are substantially obviously BROKEN many things are sold as is and will slightly differ appearance to the photos. IF YOU CANNOT ACCEPT these slight normal imperfections please do not order from us at this is a part of the natural wood feel.
Age Appropriate Products
All of our items are labelled ages 3 and up we currently do not have an infant or toddler range. If you are unsure please check the label on all packaging of all our toys before you let your children play as they play they should be supervised as every child is in different stages of their development. Some kids like to poke some kids like to taste swallow everything and some kids like to hit themselves with blunt objects. If you are UNSURE please contact us before you make a purchase and one of our friendly HappyGumnut Crew will be more than happy to assist you in this matter.
We Accept Cryptocurrency!
BTC Bitcoin! We Accept Cryptocurrency Payments! Ask us for our wallet address to pay for anything in store or it's available at check out!
Shipping
Flat Rate Shipping only applies across our range of toys besides furniture. Due to their nature and size we will have to get a courier to give us an estimate. Please provide us with your postcode if you do intend to purchase so we can give you a rough estimate thanks! Free Shipping only applies across all our range of toys besides furniture due to their nature and size we will have to get a courier to give us an estimate. Please provide us your POSTCODE so we can give you a rough estimate thanks!